Refund & Return Policy

Effective Date: 01 July 2026

At Garden Decor, your satisfaction is important to us. Our return and refund policy is designed to provide you with confidence and peace of mind when shopping with us.

1. Returns

Eligibility
If you are not completely satisfied with your purchase, you may return most items within 7 days of receiving your order.

Condition
Returned items must be:

Unused
In original packaging
In the same condition as received

Non-Returnable Items
The following items are not eligible for return unless they are damaged or defective:

Customized or special-order products
Items marked as “Non-Returnable”
Products damaged due to misuse

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

2. How to Initiate a Return

Step 1: Contact Us
Email us at service@gardendecore.pk within 7 days of receiving your item. Please include:

Your order number
Product details
Reason for return
Photos, if the item is damaged or defective

Step 2: Confirmation
Our support team will review your request and provide return instructions.

Step 3: Return Shipping
You may be required to ship the product back to our address. Please ensure it is securely packaged to prevent damage during transit.

Step 4: Inspection & Approval
Once we receive and inspect the returned item, we will notify you regarding approval or rejection of your refund.

3. Refunds

Full Refund
If approved, your refund will be processed to your original payment method within 7 business days.

Partial Refunds
Partial refunds may be issued if:

The item is not in its original condition
The product shows signs of use
Parts or packaging are missing

Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error, such as damaged, defective, or incorrect product.

Exchanges
We offer replacements for eligible damaged or defective items, subject to stock availability.

4. Order Cancellations

Orders can be cancelled before they are shipped. Please contact us as soon as possible if you wish to cancel your order.

Once the order has been dispatched, standard return procedures will apply.

5. Contact Us

If you have any questions about returns, refunds, or cancellations, please contact:

Garden Decor
📧 Email: service@gardendecore.pk
🌐 Website: https://gardendecore.pk
📱 Mobile: +92 321 5363058
📍 Location: Islamabad, Pakistan